returns
Free returns
Please note our information regarding returns.
Please avoid damage and soiling of the item. If possible, return the goods in their original packaging, including all accessories and packaging components. If needed, use additional protective outer packaging. If the original packaging is no longer available, please ensure the item is adequately protected from transport damage with suitable packaging.
Please note that items not purchased from the reisenthel online shop cannot be returned here. In such cases, please contact the retailer from whom you purchased your reisenthel product.
Please also note that items purchased as part of a value set can only be returned as a complete set. Individual returns are not possible, as the discount applies to the entire bundle.
A quick and easy DHL return label
How can I return items?
1. Visit the reisenthel returns portal:
Visit https://reisenthel-shop.returnsportal.online
2. enter your order information:
Enter your order number and email address.
3. select items:
Select the items you wish to return.
4. enter the quantity:
If you have purchased several identical items, enter the appropriate quantity.
5. state reason for return:
State the reason for the return.
6. check the return:
Check your details and make any necessary changes.
7. finalise the return:
If everything is correct, click on ‘Finalise return’ to receive your DHL label.
8. print label or use QR code:
Print out the label and stick it on the parcel. If you do not have a printer, take the parcel with the QR code to the nearest DHL branch, where the return label will be printed out for you.
Please note: the DHL return label is only valid for returns to reisenthel.
Are you having problems creating your label?
Please contact our customer service for a free return.
To exercise your right of cancellation, you must inform us of your decision to cancel this contract by means of a clear statement.
Reisenthel Accessoires GmbH & Co. KG, Zeppelinstrasse 4, 82205 Gilching, Germany
E-mail: service@reisenthel.com
You can find more information here.